Privacy Policy

At Nexus Lighting Innovations, protecting your privacy is a priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services related to smart lighting solutions. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.

Information We Collect

We collect information that you provide to us directly and information collected automatically when you interact with our site or services.

• Personal Information: Name, postal address, email address, phone number, and other contact details you provide when requesting services, quotes, or support.
• Usage Data: Information about your interactions with our online platform, including IP address, browser type, pages viewed, and device information, collected through cookies and similar technologies.
• Transaction Information: Details related to purchases or services you request, including billing information.

How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our smart lighting design, installation, maintenance, and support services.
• To communicate with you regarding your inquiries, service requests, and updates related to your smart lighting systems.
• To process payments and manage billing.
• To send you marketing materials and offers related to our products and services, with your consent where required by law.
• To comply with legal obligations and protect the rights, property, or safety of Nexus Lighting Innovations, our users, or the public.

Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary to provide our services or comply with legal requirements:

• Authorized service providers who assist in delivery, payment processing, customer support, or marketing.
• Government authorities or law enforcement when required by law or to protect our legal rights.
• In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce agreements.

Your Rights

Under GDPR and relevant Australian privacy laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal and contractual restrictions.
• Object to or restrict the processing of your data in certain circumstances.
• Withdraw your consent to processing where consent was the lawful basis.
• Receive a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us by mail at the address below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze usage, and deliver relevant content. You may control cookie preferences through your browser settings. Disabling cookies may limit certain features of our site.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

As a company based in Australia, your personal data may be transferred to, processed, and stored in Australia or other countries. We ensure that such transfers comply with applicable data protection laws and implement measures to safeguard your personal information.

Children's Privacy

Our services are not directed to children under 16 years old, and we do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates. Continued use of our site or services signifies your acceptance of any changes.

Contact Information

If you have any questions or concerns about this privacy policy or our privacy practices, you may contact us at: